These are the kind of situations no one likes dealing with. However, Fare will offer the best support possible and in some cases we will be able to issue a cleaning/damage fee.
When a rider makes a mess in your car that requires professional cleaning and/or stops you from accepting new Fare requests, provide Fare Support with the following information:
- Take a photo of the affected area
- Take a photo of the cleaning receipt
- Submit to Fare Support within 48 hours of the incident
[Easily wiped, includes water spills]
Small Interior/Exterior Mess
[Requires vaccuming, simple cleaning, minor food/beverage spills]
Moderate Interior/Exterior Mess
[Larger food/beverage spills, minor bodily fluid mess]
Major Interior/Exterior Mess
[Requires vent, window, crack cleaning, major bodily fluid mess]
We will review each incident and apply the necessary cleaning fee. All incident reimbursements are subject to review by Fare. If a rider effectively disputes a cleaning fee Fare may be unable to provide reimbursement.
* Cleaning Fee subject to increase based on the requested vehicle class.