Fare allows riders to request a Fare for immediate pickup, which is also called an On-Demand request.
Receiving On-Demand Requests
- Drivers can only receive On-Demand requests only while Online .
- Proximity Dispatch - If no Preferred Drivers accept the request, we will dispatch the request to the closest driver to the riders requested pickup address. The driver will have 10 seconds to accept the request, then it will go to the next closest driver for 10 seconds. This process will repeat until a driver accepts the request.
If the app is running in the foreground, there will be a popup notification for the On-Demand request. If the app is running in the background, there will be a notification in the notification bar.
Completing an On-Demand Request
Accepting an On-Demand Request
After accepting an On-Demand request, the default navigation provider will launch and route to the riders requested pickup address. This is a great time to call or text the rider and confirm their pickup location.
Arrive at the Pickup Address
Upon arriving at the requested pickup address, select "Arrived" at the bottom of the screen. The rider will be notified of your arrival. However, drivers are responsible for attempting to contact the rider before cancelling the tip.
When the rider enters the vehicle, select "Start Fare", which is located at the bottom of the screen. If the rider entered their drop off address, then the default navigation provider will launch and route to the drop off address. Drivers can also add or change the drop off address by touching the address search bar at the top of the screen.
Upon arriving to the drop off address, select "End Fare", which is located at the bottom of the screen.